With the introduction of Voice-over-IP (VoIP) many companies have made the shift towards VoIP as a means to reduce telephone costs. However, a nasty stigma has risen about the call quality that is accompanied with VoIP that has led to many smaller companies not favor this new technology.
Voice-over-IP has provided us with immense amount of new benefits and features, and assumable mostly due to the decrease in call rates.
Even though interconnect costs are still high in South Africa as opposed to other countries, VoIP call rates have dropped in recent years, and have provide more competition between providers, but more choice to the end-user.
“In some cases, VoIP can drop your company telephone bill by up to 40%”, says Rikus Swart, General Manager at Siemtech. It is important to understand your existing telephone bill, and where costs are going to.
With the introduction of IP PBX Systems (IP Private Branch Exchange), and the support for VoIP, business of any size now have the ability to accommodate more staff, but with more control. With services such as IVR’s, Automatic Call Attendant, Call Recording and an interactive platform call centers to manage calls, companies are switching to over to IP based system with VoIP for more than just the savings.
And since it is an IP Based system, the entire PBX can be integrated with your existing network, giving your increased control, security and scalability.
Unfortunately, the system will only function as well as your internal network, and internet connection. VoIP is dependant on a low-latency connection for clear voice, and DSL sometimes doesn’t live up to the requirement.
Hence, companies are moving over to faster, low-latency connectivity solutions, such as Broadband LTE and Fiber Internet Solutions.
If your company has not yet enquired about VoIP or IP PBX Systems, contact us at support@siemtech.co.za, and we’ll do a free site survey.